Knowledge base
How can we help?
Guides, how-tos, and answers to common questions — everything you need to get started and make the most of Serpverse.
All articles
- Policies6 min read
Disputing a Completed Order: When Placements Break
What to do when a publisher removes or alters your link after completion: how post-completion disputes work, the refund, and how to open one.
Updated - Troubleshooting7 min read
Not Receiving Notifications? Fix Email and In-App Alerts
Not receiving notifications from Serpverse? Fix missing order and message emails, check your in-app alerts, and confirm your account email in minutes.
Published - Policies7 min read
Display Names and Privacy: What Others Can See
Understand display name privacy on Serpverse — exactly what buyers and publishers see about each other, what stays private, and how to set yours.
Published - Publisher Guides8 min read
Charging Premium Rates for Sensitive Niches
A publisher's guide to sensitive niche pricing on Serpverse: opt into gambling, adult, crypto, CBD, or pharma and charge a premium above standard.
Updated - Publisher Guides7 min read
Available vs Pending Balance: How Earnings Move
Understand available vs pending balance on Serpverse: why earnings start as pending, when they become withdrawable, and how to read them.
Updated - Getting Started8 min read
Tracking Order Progress with the Activity Timeline
Track order progress on Serpverse with the Activity Timeline — a per-order history of every milestone, visible to both buyer and publisher in real time.
Updated - Publisher Guides8 min read
Marketplace Visibility: Control Who Sees Your Listing
Control your listing visibility on Serpverse. Choose Public for maximum reach or Balance-required to filter for serious, funded buyers only.
Updated - Getting Started7 min read
Switching Between Buyer and Publisher Roles
Learn how to switch account role on Serpverse between buyer and publisher in seconds, what each dashboard shows, and what stays shared across both.
Published - Buyer Guides8 min read
Reading Publisher Metrics: Domain Rating and Traffic
Understand domain rating vs domain authority and monthly traffic, what Serpverse shows on each listing, and how to weigh the numbers when picking a publisher.
Updated - Buyer Guides10 min read
Order Deadlines and Extensions: How They Work
Understand every order deadline on Serpverse, what auto-happens when one is missed, and how to request an extension to keep your orders moving.
Updated
Support
Still have questions?
Can’t find what you’re looking for? Our support team is here to help.
- Replies within 24h on business days
- A real person reads every message