Terms of Service

1. Definitions

Throughout these Terms of Service ("Terms"), the following terms have the meanings set forth below. Capitalized terms not defined here have the meanings given to them elsewhere in these Terms.

• "Service" or "Platform" means the Serpverse marketplace platform, including the website located at https://serpverse.io(opens in new tab), all associated applications, APIs, and services operated by Serpverse.
• "User," "you," or "your" means any individual or entity that accesses or uses the Service, whether as a Buyer, Publisher, Affiliate, or visitor.
• "Buyer" means a User acting in the buyer role, purchasing content placements from Publishers through the Service.
• "Publisher" means a User acting in the publisher role, listing one or more websites on the marketplace and offering content placement services to Buyers. A single account may act as both Buyer and Publisher as described in Section 5 (Accounts, Roles, and Security).
• "Affiliate Program" means the Serpverse Affiliate Program described in Section 11 (Referral and Affiliate Programs).
• "Affiliate" means a User who has joined the Affiliate Program.
• "Affiliate Agreement" means the separate Affiliate Agreement that Affiliates accept when they join the Affiliate Program.
• "Listing" means a Publisher's website as listed on the marketplace, together with its pricing, categories, guarantees, and other listing details.
• "Order" means a transaction initiated by a Buyer for content placements on one or more Publisher websites, consisting of one or more Order Items.
• "Order Item" or "Placement" means an individual content placement on a single Publisher website within an Order. Each Order Item runs its own independent lifecycle: one Order Item may be cancelled or disputed while others in the same Order proceed to completion.
• "Content" or "User Content" means all text, articles, guest posts, images, files, messages, and other materials submitted by Users through the Service.
• "Escrow" means the mechanism by which funds for an Order Item are held by the Platform pending fulfillment, as described in Section 10 (Payments, Fees, and Escrow).
• "Service Fee" means the fee charged by the Platform to Buyers on each Order Item, as described in Section 10.
• "Hold Period" means the period during which Publisher earnings, and cancellation fees paid to Publishers, are held before becoming available for withdrawal, as described in Section 10.
• "Review Period" means the window following publication of a Placement during which the Buyer may review, approve, or request revisions, as described in Section 6 (Buyer Terms).
• "Placement Guarantee" means the period stated on a Listing for which the Publisher commits to keep a published Placement live, as described in Section 7 (Publisher Terms).

2. Acceptance of Terms

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to all of these Terms, you may not access or use the Service. If you join the Affiliate Program, the Affiliate Agreement also applies to you.

You accept these Terms by affirmatively confirming your acceptance during account onboarding. Your acceptance — including the version of the Terms you accepted and technical details of the request, such as your IP address — is recorded. Your electronic acceptance carries the same legal force and effect as a handwritten signature. If you are using the Service on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and the terms "you" and "your" refer to that entity.

These Terms are versioned. When we publish a materially updated version, you will be required to affirmatively re-accept the updated Terms before continuing to use the protected areas of the Service, as described in Section 24 (Changes to These Terms).

3. Eligibility

To use the Service, you must: (a) be at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater; (b) have the legal capacity and authority to enter into a binding contract; (c) not have been previously suspended, banned, or removed from the Service; and (d) comply with all applicable local, state, national, and international laws and regulations, including any applicable export control laws.

The Service is not available to Users in jurisdictions where its use would be prohibited by law or subject to sanctions imposed by the United States, the United Kingdom, the European Union, or other applicable governmental authorities. By using the Service, you represent and warrant that you are not located in, under the control of, or a national or resident of any such prohibited jurisdiction.

4. Description of the Service

Serpverse is a marketplace platform that connects Buyers seeking content placements — guest posts and articles used for search engine optimization ("SEO") and audience-building purposes — with Publishers who operate websites and offer such placement services. The Service provides tools for listing Publisher websites, browsing and filtering available Placements, placing and managing Orders, running the content and review workflow, holding funds in Escrow, resolving disputes, and communicating between Buyers and Publishers.

Two content types are supported: guest posts, where the Buyer supplies the content to be published, and articles, where the Publisher writes the content to the Buyer's requirements. The applicable workflow for each is described in Section 8 (Order Workflow, Deadlines, and Content Moderation).

The Service also includes free tools, such as a backlink checker and a disavow file generator, and the Affiliate Program described in Section 11 (Referral and Affiliate Programs).

Serpverse acts solely as an intermediary platform facilitating transactions between Buyers and Publishers. Except for the moderation and dispute functions described in these Terms, and the maintenance of Listing information described in Section 7 (Publisher Terms), the Platform does not author, edit, endorse, or publish any Content, and the Platform is not a party to the underlying placement transaction beyond the role described in these Terms. The Platform does not guarantee any specific SEO outcomes, including search engine rankings, domain authority or domain rating changes, organic traffic increases, or backlink value. Search engine algorithms are controlled by third parties and are subject to change without notice. Section 19 (Disclaimers and Warranties) sets out these limitations in full.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, and without liability to you, except as expressly provided in these Terms.

5. Accounts, Roles, and Security

Registration and Sign-In

To use the Service, you must create an account by authenticating through a supported sign-in method — currently Google, Microsoft, or an email sign-in link. Email sign-in links are valid for a limited time and can be used only once. Your account is tied to the email address you first sign in with. You can always reach your account with an email sign-in link sent to that address, but Google or Microsoft sign-in reaches only an account that was first created with that same provider. Your account's email address can't be changed from your settings; contact us if you need to change it. You agree to provide accurate and complete information during registration and to keep your account information current at all times.

Before using the Service you must complete onboarding, which includes choosing a display name, selecting your initial role (Buyer or Publisher), and accepting these Terms and the Privacy Policy. While the Affiliate Program is running, onboarding also offers two optional fields — a referral code, and the question "How did you hear about Serpverse?" — either of which may record a referral, as described in Section 11 (Referral and Affiliate Programs).

Roles

A single account may act as both a Buyer and a Publisher. You select an initial role during onboarding and, while your account is in good standing, may switch between the buyer and publisher roles from within your account; the two roles are different views of the same account, sharing one balance and one identity. Administrative roles are internal to Serpverse and cannot be obtained through registration or role switching. Being an Affiliate is not a role: it is a separate status, open by invitation, that a Buyer or Publisher account in good standing may hold under the Affiliate Agreement.

Your Public Identity

Your chosen display name is your public identity on the Platform. Display names are not unique, and you can change yours in your settings. Other Users — including Buyers and Publishers you transact with — see only your display name and a generated avatar. Your real name, email address, and profile photo are not shown to other Users. If you are an Affiliate, your display name and Affiliate code are also shown to anyone who opens your Affiliate link or enters your code. Serpverse personnel can view your account details for moderation, support, and trust-and-safety purposes, as described in our Privacy Policy.

Account Security and Conduct

You are solely responsible for maintaining the security of the email account and sign-in methods used to access your Serpverse account, and for all activity that occurs under your account, whether or not authorized by you. You agree to immediately notify Serpverse via our contact form of any unauthorized use of your account or any other breach of security. Serpverse will not be liable for any loss or damage arising from your failure to protect your credentials.

Each person or business may hold one account. If you manage websites for clients, as an agency does, list them from your own account as their authorized operator; you can contact us to request higher listing limits if you need them. You may not create or operate additional accounts, including to circumvent Platform rules, fees, limits, or restrictions, to manipulate marketplace metrics, Publisher share links, or the Affiliate Program, to evade account enforcement, or to engage in any fraudulent or deceptive activity.

We reserve the right to suspend, restrict, or terminate any account as described in Section 23 (Suspension and Termination).

6. Buyer Terms

As a Buyer, you may browse the marketplace, deposit funds into your account balance, place Orders for Placements on Publisher websites, and manage your active Orders through your dashboard. Some Listings are visible only to Buyers who currently have funds in their available balance or have completed at least one Order Item; Publishers choose the visibility of their Listings.

By placing an Order, you agree to pay the listed price for each Order Item plus the applicable Service Fee, which is charged at the time of Order placement and deducted from your account balance as described in Section 10 (Payments, Fees, and Escrow). Prices — including any niche-specific pricing described in Section 14 (Content Guidelines and Prohibited Content) — are fixed at the moment your Order is placed; the price shown at checkout is the price that applies. If the price, the Service Fee, or a referral discount or saving shown to you changes before your Order is placed, the Order isn't placed and you are asked to review it again. An Order may contain up to fifty (50) Order Items. You may not place an Order on your own Listing.

Until the Publisher accepts an Order Item, you may edit its special requirements and, for article Orders, its links and requested word count. The Placement Guarantee, the indexing guarantee, and the content guidelines shown on the Listing when you order are locked for that Order Item.

Content Requirements

When placing an Order, you are responsible for providing clear, complete, and accurate content requirements, including topic guidelines, anchor text, target URLs, word count, content type, and any special instructions. Publishers rely on these requirements to fulfill the Order; failure to provide adequate or timely instructions may result in content that does not meet your expectations, for which Serpverse bears no liability. For guest post Orders, you must submit your content within the content submission window described in Section 8; if you do not, the Order Item is automatically cancelled and you are refunded in full.

Review, Revisions, and Auto-Approval

The workflow includes up to two review stages for each Order Item:

• Draft review. Before publication, the receiving party reviews the draft: for articles, you review the Publisher's draft; for guest posts, the Publisher reviews your submitted content. The reviewer may approve the draft or request revisions.
• Publication review. Once the Placement is published at a live URL, you have a Review Period — currently seventy-two (72) hours, as displayed on the Order — to review the published Placement and either approve it or request a revision.

The reviewer at each stage may request a limited number of revisions per Order Item — currently three (3) at the draft stage and three (3) at the publication stage, counted separately. For guest posts, draft revisions are requested by the Publisher. Revision requests must be reasonable, specific, and directly related to the original content requirements.

If you take no action before the Review Period expires, the Order Item is automatically approved and completed, and the funds held for it are released to the Publisher. Automatic approval is irreversible for the affected Order Item. The remedies available after completion are limited to those in Section 13 (Platform Disputes).

Indexing Verification

Where a Listing carries an indexing guarantee, a published Order Item enters an indexing verification window — currently twenty-one (21) days, as displayed on the Order — instead of the standard publication Review Period. During this window you may confirm that the Placement has been indexed by Google, or request a revision if it has not. If you take no action before the indexing window expires, the Order Item is automatically completed. You will be notified before the deadline.

Ratings

After an Order Item completes, you may rate it from one (1) to five (5) and add a short comment. Ratings are shown on the Listing and are used in ranking Listings, as described in Section 7 (Publisher Terms).

7. Publisher Terms

As a Publisher, you may list your websites on the marketplace, set pricing and content acceptance policies, and accept or decline incoming Orders.

Listings, Review, and Ownership Verification

By listing a website, you represent and warrant that you are the owner or authorized operator of that website and have the legal right to publish third-party content on it. Every new Listing is reviewed by Platform administrators and stays pending until approved. Changes you make to an approved Listing take effect immediately, without a new review. Administrators may reject a pending Listing or suspend an approved one, with a reason shown to you.

New Listings must also prove control of their domain before Buyers can see them. You can do this by connecting a Google Search Console account that is a verified owner of the site, by placing a verification file on the site, or by adding a DNS TXT record to the domain. A Listing that is approved but not yet verified stays hidden from Buyers until it is verified. Administrators may also verify a Listing on other evidence, such as your account's email address matching the domain. Listings created before ownership verification was introduced don't need to be verified unless we ask. We may ask you to prove ownership of any Listing at any time; until you do, the Listing is hidden from Buyers and loses its claim to the domain, while Orders already in progress continue.

Only one Listing can hold a given domain across the marketplace: an approved Listing whose ownership is proven or, for a Listing created before ownership verification was introduced, not required. While a domain is held, no other Listing can be submitted for it; where several Listings await approval or proof for the same domain, the first approved Listing to prove ownership holds it. If you control a domain that another Listing holds, contact us. You may hold only one Listing per domain yourself, including a rejected one, which you must delete before listing the domain again. The Platform may limit the number of Listings you may submit or hold — limits are shown when you reach them, and you may contact us to request higher limits. You may delete a Listing that has no Orders in progress; deletion can't be undone, and we keep the Listing's records.

You agree to keep the information in your Listings accurate and current, including pricing, categories, turnaround time, accepted content types and niches, and guarantee terms. Misrepresenting any Listing information, including ownership status, constitutes a material violation of these Terms and may result in removal of the Listing, suspension, or termination.

Site Metrics

Site metrics shown on Listings come from third-party sources — currently Domain Rating from Ahrefs, traffic estimates from DataForSEO, and registration dates from domain registries. Domain Rating and traffic are refreshed automatically. We also collect backlink data from DataForSEO, which only the Listing's Publisher and our administrators see. Metrics are estimates. Publishers can't submit their own metrics, but Platform administrators may enter or correct figures. Metrics may change without notice, may be held back or withheld while a large change is confirmed, and, apart from registration dates, are hidden once they were last checked more than a set time ago — currently ninety (90) days. Metrics affect how Listings are filtered and ranked.

Listing Information We Maintain

Listing guidelines must not direct Buyers to pay or contact you outside the Platform: guidelines that name an off-platform payment method, or that contain an email address or messaging handle, are refused, and the Listing form warns you about guidelines that conflict with your Listing's settings. We may also edit guidelines that conflict with your Listing's settings or direct Buyers off the Platform, including by using an automated language-model service to remove the conflicting text or by deleting the lines concerned, and Platform administrators may remove such lines or change your minimum word count, maximum links, or turnaround time to match a figure stated in your guidelines. If your Listing has no description, we may fill it with the description your website publishes about itself, and we show your website's icon on your Listing. You can change your guidelines and description at any time.

How Listings Are Shown and Ranked

Signed-in Buyers who can see your Listing see its full details together with your display name. Public catalogue pages, which anyone can see and search engines can index, show each Listing's category, country, turnaround time, and guarantees, with its price, Domain Rating, and traffic in ranges — but not its domain, site name, description, or your identity. Listings visible only to Buyers with funds or a completed Order Item are left out of them. Anyone with a Listing's share link can see its domain, name, description, metrics, rating, and prices. By default, Listings are ranked by how closely they match the Buyer's search or category, and then by a score based on Domain Rating, traffic, ratings and completed Orders, the Listing's age, and whether its ownership has been verified. Buyers can choose to sort by other criteria instead.

Guarantees You Offer

Each Listing states a Placement Guarantee: the period for which you commit to keep a published Placement live and accessible at its published URL — either permanent (the default) or a fixed term of one (1) to five (5) years that you choose. The Placement Guarantee shown at the time an Order is placed is locked in for that Order Item. Removing, materially altering, or breaking a Placement within its guarantee period entitles the Buyer to the post-completion dispute remedies in Section 13 (Platform Disputes) and may result in account enforcement.

You may optionally mark a Listing as guaranteeing indexing by Google. Where you do, published Order Items are subject to the indexing verification process described in Section 6, and a Placement that is not indexed may be the subject of a post-completion dispute.

Fulfillment

You are expected to respond to incoming Orders promptly: you are reminded if you haven't responded within a set time — currently forty-eight (48) hours — of an Order being placed, and an Order Item you have not accepted or declined within the auto-decline window — currently seventy-two (72) hours after it was placed — is automatically declined and the Buyer is refunded in full. Once you accept an Order Item, you must fulfill it within the applicable deadlines described in Section 8, including writing content within your Listing's stated turnaround time (for articles), responding to revision requests, and publishing approved content within the publishing deadline. Reviewing a Buyer's guest post draft has no deadline, but you are expected to do it promptly.

You retain editorial discretion to decline Orders or Content that does not meet your website's standards, and you may cancel an accepted Order Item at any time before completion without charge — except while a dispute or moderation review is open on it — in which case the Buyer is refunded in full, as described in Section 9 (Cancellations and Refunds). Repeated failure to fulfill accepted Orders may result in account enforcement.

Earnings

You receive one hundred percent (100%) of your listed price for each completed Order Item; the Service Fee is charged to the Buyer on top of your price. Your payment provider may charge you fees, or convert the currency, when you receive a withdrawal, as described in Section 10. Your earnings are subject to the Hold Period and the withdrawal terms in Section 10 (Payments, Fees, and Escrow). You are an independent contractor; nothing in these Terms creates an employment, agency, or partnership relationship between you and Serpverse.

8. Order Workflow, Deadlines, and Content Moderation

The Order Lifecycle

Each Order Item proceeds through the following stages:

1. Placement. The Buyer places the Order; the price for each Order Item is held in Escrow and the Service Fee is charged, as described in Section 10.
2. Publisher response. The Publisher accepts or declines each Order Item. A declined (or auto-declined) Order Item refunds the Buyer in full, including the Service Fee.
3. Content. For guest posts, the Buyer submits the content; for articles, the Publisher writes it to the Buyer's requirements within the Listing's stated turnaround time. While a draft is unfinished, its content is visible only to its author and to Platform administrators.
4. Draft review. The receiving party reviews the draft and approves it or requests revisions, subject to the revision limits in Section 6. Only the author edits the draft; the reviewer approves it or asks for changes. Draft review has no deadline.
5. Publication. The Publisher publishes the approved content on the Listing's domain within the publishing deadline — currently forty-eight (48) hours after approval — and provides the live URL through the Platform.
6. Publication review. The Buyer reviews the published Placement within the Review Period (or the indexing verification window, for indexing-guarantee Listings) and approves it, requests a revision, or lets it auto-complete.
7. Completion. The Order Item completes; the held price is released to the Publisher, subject to the Hold Period.

Deadlines and Automatic Actions

Each stage in which a party must act, other than draft review, carries a deadline — the current values are displayed on the Order at each stage. Before most deadlines, the responsible party receives a warning notification; the Platform takes automatic action only after the deadline passes. The Buyer publication review is the exception: it is not preceded by a separate warning notification and auto-completes at the end of the Review Period as described in Section 6.

Automatic actions include: automatic decline of unanswered Orders (full refund to the Buyer), automatic cancellation for missed content, writing, publishing, or revision deadlines (full refund to the Buyer, including the Service Fee, regardless of which party missed the deadline), and automatic completion of unreviewed published Placements (funds released to the Publisher).

The Buyer submitting guest post content, and the Publisher writing an article's first draft, may extend their own deadline a limited number of times — currently one (1) extension of forty-eight (48) hours, available within seventy-two (72) hours of the deadline — without the other party's approval. Platform administrators may extend any deadline except a Publisher's window to respond to a new Order — including the Buyer's review and indexing windows — on request or on their own initiative, while the Order Item is not under dispute or moderation review.

Content Moderation Hold

Either party to an Order may report the Order's content to the Platform — for example, as illegal, defamatory, hate speech, or infringing — and Platform administrators may also place an Order Item under review on their own initiative or in response to an outside complaint. While an Order Item is under review: all deadlines are paused; workflow actions (approval, revision requests, submission, completion) are unavailable; no funds settle for that Order Item; and messaging between the parties remains open unless the Order Item has reached a final state. The identity of a reporting party is not disclosed to the other party.

A review hold has no fixed duration and ends only when Platform administrators resolve it: either by clearing the hold — in which case deadlines are extended by the time spent under review, so neither party loses time, except the Publisher's window to respond to a new Order — or by cancelling or refunding the Order Item. A hold may be placed even on a completed Order Item where published content is alleged to be unlawful or in breach of these Terms.

9. Cancellations and Refunds

Who May Cancel, and What It Costs

• Publisher cancellations are always free of charge to the Buyer. A Publisher may cancel an accepted Order Item at any stage before completion; the Buyer receives a full refund, including the Service Fee.
• Buyer cancellations before work has started are free. Work starts when a draft is first submitted for review. If you cancel an Order Item before then, you receive a full refund, including the Service Fee.
• Buyer cancellations after work has started carry a cancellation fee — currently twenty percent (20%) of the Order Item price, capped at fifty US dollars ($50.00), as displayed before you confirm the cancellation.
• Buyer cancellations at the publication review or indexing verification stage carry a higher cancellation fee — currently fifty percent (50%) of the Order Item price, capped at two hundred fifty US dollars ($250.00), as displayed before you confirm — reflecting that the work has been completed and published and the Publisher is being asked to take down a live page.

Where a cancellation fee applies, the fee is paid to the Publisher as compensation for work performed (subject to the Hold Period), the remainder of the price is refunded to you, and the Service Fee is returned to you. The fee and refund are displayed before you confirm a cancellation; the fee that applies is the one for the Order Item's stage when your cancellation is processed. An Order Item that is already completed, declined, cancelled, refunded, or charged back cannot be cancelled, and an Order Item under an open dispute or moderation review cannot be cancelled by the Buyer or the Publisher until the dispute or review is resolved. A Buyer who believes a cancellation fee is unfair in the circumstances may instead open a dispute under Section 13 (Platform Disputes).

Automatic cancellations by the Platform for missed deadlines always refund the Buyer in full, with no fee, regardless of which party missed the deadline. Platform administrators may cancel any Order Item under Section 13 and may choose whether to apply or waive the cancellation fee.

Where Refunds Go

Refunds for cancelled, declined, and refunded Order Items are credited to your Serpverse account balance, not to your original payment method. Funds in your account balance can be used for future Orders.

Returning Deposited Funds to Your Card

You may request a refund of your unspent deposited funds back to the card you paid with, subject to the following conditions: (a) only funds traceable to your card deposits and not yet spent are refundable — earnings and other credits are not refundable to card; (b) each deposit is refundable to card only within a limited window from the date of deposit — currently one hundred seventy-five (175) days; (c) a handling fee is deducted from the amount returned — currently three percent (3%) plus thirty cents ($0.30), as displayed before you confirm — so the amount returned to your card will be less than the amount refunded; (d) a minimum refund amount applies — currently ten US dollars ($10.00) — except when refunding your entire refundable balance, and a request for a specific amount is limited to ten thousand US dollars ($10,000.00), although your entire refundable balance can be refunded in one request; (e) deposits that are subject to a payment dispute (chargeback) are not refundable to card; and (f) where your refundable funds come from more than one deposit, the refund may be split across the cards you paid with, starting with your most recent deposit. Platform administrators may process a card refund on your behalf and may waive the handling fee at their discretion.

10. Payments, Fees, and Escrow

Deposits, card refunds, and withdrawals by bank transfer are processed through Stripe, our third-party payment processor, and by using them you agree to Stripe's terms(opens in new tab) and privacy policy(opens in new tab). Where we offer withdrawals to PayPal, we send them through PayPal, and PayPal's terms apply to your PayPal account. Commission payments to Affiliates are governed by the Affiliate Agreement. Amounts on the Platform are displayed in United States Dollars (USD) and computed in whole cents; withdrawals to your bank may be converted into your local currency by Stripe. Your account balance is not a bank account or stored-value account held for investment; balances do not earn interest.

Deposits

Buyers fund Orders from an account balance. Deposits are made by card through Stripe's hosted checkout and are credited to your balance once Stripe confirms the payment. Deposits are currently subject to a minimum of ten US dollars ($10.00) and a maximum of ten thousand US dollars ($10,000.00) per deposit, as displayed on the deposit page. Deposited funds are non-refundable except as described in Section 9 (Cancellations and Refunds) and this Section, or as required by applicable law.

The Service Fee

Serpverse charges Buyers a Service Fee on each Order Item, made up of a fixed amount per Order Item plus a percentage of the Order Item price, with a lower percentage on any part of the price above a set threshold — currently five US dollars ($5.00), plus eighteen percent (18%) of the first one thousand US dollars ($1,000.00) of the Order Item price, plus eight percent (8%) of any part of the price above that amount. The exact fee is always displayed at checkout before you place the Order. The Service Fee is charged at Order placement, on top of the Publisher's price.

The Service Fee is returned to the Buyer when an Order Item is declined by the Publisher, automatically declined, automatically cancelled for a missed deadline, or cancelled under Section 9 (on both free and paid cancellations). The Service Fee is not returned on completed Order Items, on payment disputes (chargebacks), or on post-completion dispute refunds under Section 13, except where Platform administrators refund a completed Order Item in full under Section 13. The referral discount and the Affiliate saving in Section 11 (Referral and Affiliate Programs) may reduce the Service Fee on an eligible first Order.

Escrow and Release

When you place an Order, the price of each Order Item is moved from your available balance into held funds, where it remains while the Order Item is in flight. Held funds are released to the Publisher when the Order Item completes (by your approval or by automatic approval), and are returned to you when the Order Item is declined, cancelled, or refunded, less any cancellation fee under Section 9.

Publisher Earnings and the Hold Period

Upon completion of an Order Item, the Publisher's earnings are credited as held funds and become available for withdrawal only after the Hold Period — currently fourteen (14) calendar days from completion. The Hold Period helps protect against payment disputes and cannot be waived, shortened, or expedited. Earnings on an Order Item that is under an open dispute or moderation review remain held until the dispute or review is resolved, even if the Hold Period has expired. Cancellation fees credited to a Publisher are subject to the same Hold Period.

Withdrawals

Publishers can withdraw earned funds by bank transfer through Stripe Connect or, where we offer it, to PayPal. Withdrawals are in whole US dollars and are currently subject to a minimum of fifty US dollars ($50.00), as displayed on the withdrawal page; we don't charge a fee for withdrawing. Only earned funds — released earnings and released cancellation fees that have not already been withdrawn or requested — can be withdrawn. Deposited funds cannot be withdrawn; they can be spent on Orders or refunded to your card under Section 9. Earnings attributable to Order Items under an open dispute or review are excluded from the withdrawable amount until resolved. A withdrawal is deducted from your balance when you request it.

Bank transfer. To withdraw by bank transfer, you must complete Stripe Connect onboarding, including any identity verification, banking, and tax documentation Stripe requires, and payouts must be enabled on your Stripe account. Bank payouts are available only in countries supported by the Platform's payout integration, and once payouts are enabled, the country you selected is fixed for your payout account. Once the transfer to your Stripe account has been made, the withdrawal is final; the subsequent bank payout is handled by Stripe and typically arrives within a few business days. If a withdrawal cannot be confirmed immediately due to a processing error, it may remain in a processing state while the Platform reconciles it with Stripe — your balance is restored if the withdrawal is confirmed to have failed, including where a bank payout later fails.

PayPal. Where we offer withdrawals to PayPal, you add a PayPal address in your billing settings. We don't verify the address, so you must make sure it is correct: we can't recall a withdrawal sent to the address on file. You can have one PayPal withdrawal request open at a time, and it is paid to the address on file when you make the request. You can cancel a request until we start processing it, unless your account is suspended. We send PayPal withdrawals by hand from our business PayPal account as a payment for goods and services, so PayPal charges its receiving fee to you, and any conversion from US dollars happens in your PayPal account; allow a few business days. A PayPal withdrawal is final once we have marked it as paid; if PayPal returns a payment to us, contact us. We may reject a request, with a reason, in which case the amount is returned to your balance. Changes to your PayPal address are limited in how often they can be made, can't be made while you have a PayPal withdrawal request open or while an Affiliate payout to that address is being sent, and always trigger an alert to your account's email address. The same PayPal address is used for any Affiliate commission you receive by PayPal.

Serpverse is not responsible for delays or failures caused by incorrect payout details, bank or payment-provider processing times, Stripe or PayPal operational issues, or fees charged by financial institutions or payment providers.

Negative Balances

In limited circumstances — principally when Publisher earnings or cancellation fees are recovered to fund a chargeback under Section 12 (Chargebacks), or when Platform administrators refund a completed Order Item in full under Section 13 (Platform Disputes) — amounts may be deducted from your balance that exceed its current value, leaving your balance negative. You agree to repay any negative balance promptly. Amounts later credited to your balance are applied to a negative balance automatically, and you can't withdraw while your balance is negative. Serpverse may also set off any amounts you owe against future earnings, credits, or refunds.

Taxes

You are solely responsible for determining and fulfilling any tax obligations arising from your use of the Service, including income taxes, sales taxes, value-added taxes, or any other applicable taxes in your jurisdiction. Publishers may be required to provide tax documentation as part of Stripe Connect onboarding. Serpverse does not provide tax advice and recommends consulting a qualified tax professional.

11. Referral and Affiliate Programs

A new User can be referred to Serpverse in two ways: through a Publisher's share link, or by an Affiliate in the Affiliate Program. Each account can be referred once, by one Publisher or one Affiliate, and receives at most one first-order discount or saving.

Publisher Share Links

Publishers may share a link to any of their approved Listings whose ownership is verified or not required; a share link stops working while its Listing is paused, rejected, deleted, or hidden from Buyers. When a new User completes onboarding in the browser where they most recently opened a Publisher's share link, within thirty (30) days of opening it (some browsers keep this record for a shorter time), and the Listing is still live and its owner is acting as a Publisher, the new User is referred by that Publisher.

A User referred by a Publisher receives a one-time discount on the Service Fee for that Publisher's Order Items in the first Order it can be applied to. The discount is currently fifty percent (50%) of the percentage-based part of the Service Fee on those Order Items, up to twenty-five US dollars ($25.00) per Order, as displayed at checkout; the fixed amount per Order Item is not discounted. The discount reduces only the Service Fee; the Publisher's listed price is never discounted, and the referring Publisher receives their full price. The referring Publisher can see, on your Orders with them, that you came from their share link.

The Affiliate Program

The Affiliate Program is open by invitation. Affiliates earn commission from us for referring new Users, under the Affiliate Agreement, which they accept when they join. While the Affiliate Program is running, a new User is referred by an Affiliate if they:

• open the Affiliate's link and then complete sign-up in the same browser within thirty (30) days (some browsers keep this record for a shorter time);
• enter the Affiliate's code during sign-up, or at their first Order before placing any Order; or
• answer the question "How did you hear about Serpverse?" with the Affiliate's code, or in a way that we match to the Affiliate.

A User referred through an Affiliate's link or code receives a one-time saving on the Service Fee for every Order Item in the first Order it can be applied to. The saving is currently twenty-five percent (25%) of the percentage-based part of the Service Fee, up to ten US dollars ($10.00) per Order, as displayed at checkout; it never reduces the fixed amount per Order Item or a Publisher's price. A User referred only through their answer to the sign-up question doesn't receive the saving. The saving remains available if the Affiliate is later suspended or their participation ends, but not while the Affiliate Program is paused or after it has ended.

If you were referred by an Affiliate, we pay that Affiliate a commission, calculated as a share of the Service Fee on your completed Order Items, for a limited period — currently twelve (12) months from your first completed Order Item. This doesn't change what you pay.

Rules for Both Programs

• Who can be referred. Only an account that has not placed an Order and has not already been referred. When you complete onboarding, the first of these that refers someone decides your referral: a code you entered, then a referral remembered in your browser, then your answer to the sign-up question. A code you enter before your first Order replaces a referral made only from your answer. Once you have placed your first Order, your referral can't be added or changed.
• One remembered referral per browser. Your browser remembers one referral at a time: opening a Publisher's share link or an Affiliate's link replaces a referral remembered earlier in that browser.
• When a discount or saving is used. It applies to the first Order it can be applied to and is used up when that Order is placed.
• When it is restored. A used discount or saving is restored if every Order Item it applied to ends up declined or cancelled, and the last of them was declined by the Publisher (including automatically), cancelled by the Publisher, automatically cancelled for a missed deadline, or cancelled by a Platform administrator. It is not restored if your own cancellation ends the last of those Order Items, or if any of them completes, is refunded, or is charged back.
• One per payment card. We check every payment card that has funded your balance. If any of them has already backed a first-order discount or saving on another account, no discount or saving is available to you. You will see this before you place an Order.
• No self-referral. Your own share links and your own Affiliate code never refer your own account, and you may not create or use other accounts to refer yourself.
• No cash value. A discount or saving has no cash value and can't be withdrawn or transferred. A share-link discount applies only to the referring Publisher's Order Items.
• Changes. Serpverse may modify, pause, or end either program, or change the discount or saving, at any time. While a program is paused or has ended, its unused discounts or savings can't be used; if a paused program resumes, they can be used again. A share-link referral may still be recorded while the share-link discount is paused.
• Abuse. Abuse of either program — including creating multiple accounts, misusing payment methods, or other manipulation — is a material violation of these Terms and may result in the reversal of benefits and account enforcement.

12. Chargebacks

If you believe a payment or Order outcome is wrong, please contact us or open a dispute under Section 13 (Platform Disputes) before initiating a chargeback with your card issuer. The Platform's dispute process can usually resolve issues faster and without the consequences described below.

When a deposit is disputed with your card issuer (a "chargeback"), the disputed funds are withdrawn from the Platform by the payment processor, and the following applies:

• The amount of the disputed deposit, less any part of it already refunded to your card under Section 9 (Cancellations and Refunds), is deducted from your account balance, so the same funds are never returned twice.
• If your balance covers the deduction, nothing else changes. If it doesn't, the shortfall is covered by cancelling your in-flight Orders, newest first — the price of each cancelled Order Item is returned to your balance, but the Service Fee is not — and then by recovering Publisher earnings and cancellation fees on your Order Items from the Publishers concerned — amounts still in their Hold Period first, newest first. Completed Order Items whose earnings are recovered become charged back.
• Any open Platform dispute on a charged-back completed Order Item is closed.

If the chargeback is later decided in our favor and the funds are returned to us, your balance is re-credited with the amount you lost, recovered Publisher funds are restored, and charged-back Order Items return to completed; cancelled in-flight Order Items stay cancelled, and the Service Fee is not returned. If the chargeback is decided in the cardholder's favor, the deductions are final. Initiating chargebacks on legitimate transactions, or a pattern of chargebacks, is a material violation of these Terms and may result in account suspension or termination.

Publishers acknowledge that the Hold Period exists in part to cover this risk; that earnings and cancellation fees — including released ones — may be deducted to fund chargebacks on Order Items they fulfilled, which may leave their balance negative; and that, where a Buyer's deposit is charged back, that Buyer's Order Items in progress with them may be cancelled without a cancellation fee. Where a Buyer was referred by an Affiliate, the Affiliate's commission on a completed Order Item that becomes charged back is cancelled or taken back, as described in the Affiliate Agreement.

13. Platform Disputes

Disputes on In-Flight Orders

A Buyer may open a dispute on an Order Item once content work has started (before that point, the Buyer can cancel free of charge under Section 9). Only one dispute may be open on an Order Item at a time. Opening a dispute:

• pauses all deadlines on the Order Item until the dispute is resolved;
• opens a private support conversation between the Buyer and the Platform's support team; and
• suspends fund settlement for the Order Item.

Publishers do not open disputes; a Publisher may cancel free of charge under Section 9 (Cancellations and Refunds), except while a dispute or moderation review is open, and may contact support for any other issue.

Platform administrators review each dispute and resolve it. A dispute on an in-flight Order Item is resolved with one of the following outcomes: (a) in the Buyer's favor — the Order Item is cancelled with a full refund and no cancellation fee; (b) in the Publisher's favor — the Order continues, and all deadlines are extended by the time spent in dispute; or (c) cancellation with the standard cancellation fee under Section 9. A dispute on a completed Order Item is resolved with a refund as described below, or in the Publisher's favor with no change. Administrators may request information from either party, for example through the Order conversation while it is open or through a support ticket. Only Platform administrators can close a dispute; a Buyer cannot withdraw one.

Disputes After Completion

If a completed Placement is subsequently broken during its Placement Guarantee — for example, the content or link is removed or materially altered, the page is taken down, the domain expires, or (for indexing-guarantee Listings) the Placement is not indexed — the Buyer may open a post-completion dispute on the completed Order Item.

Where the Platform upholds a post-completion dispute, the remedy is a refund funded from the Publisher's earnings: an amount up to the Publisher's earnings on that Order Item (less any amount already refunded for it) is deducted from the Publisher's balance and credited to the Buyer. The refund is limited to what can be recovered from the Publisher's balance at the time; the Platform does not guarantee or subsidize the shortfall, and the Service Fee is not refunded. If nothing can be recovered, the dispute remains open, and the Buyer's remaining recourse may include a chargeback under Section 12. While a post-completion dispute is open, the affected earnings are excluded from the Publisher's withdrawable balance. After a post-completion dispute is resolved, the Buyer may open another on the same Order Item, up to the Publisher's earnings on it.

Other Administrator Actions

Where an Order Item is not under dispute, Platform administrators may also: complete it if it is awaiting the Buyer's review or indexing confirmation and is not under moderation review, releasing the price to the Publisher; refund it in full once it is completed, returning the price and the Service Fee to the Buyer and deducting the Publisher's earnings on it, which may leave the Publisher's balance negative; cancel it if it has not reached a final state, applying or waiving the cancellation fee under Section 9; and, while it is not under moderation review, extend its deadlines as described in Section 8 (Order Workflow, Deadlines, and Content Moderation).

Finality

Platform administrators' determinations regarding Platform-level remedies — including fund allocation, refunds, cancellation fees, deadline extensions, and account enforcement — are final and binding within the Platform. This Section does not limit either party's statutory rights or the dispute resolution process in Section 22 (Governing Law and Dispute Resolution).

Support

You may also raise any issue with our support team through the Platform's support system, subject to reasonable anti-spam limits on ticket creation. Platform administrators may also open a support conversation with you — for example, to deliver a policy notice or request information — which you can reply to from your support inbox.

14. Content Guidelines and Prohibited Content

All Content created, submitted, or published through Serpverse must comply with all applicable laws and regulations. You may not use the Service to create, distribute, or promote Content that:

1. Is illegal, fraudulent, deceptive, or misleading in any jurisdiction;
2. Is defamatory, libelous, threatening, harassing, abusive, or constitutes hate speech;
3. Is obscene, pornographic, or sexually explicit;
4. Promotes violence, discrimination, or hatred against any individual or group based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic;
5. Infringes on the intellectual property rights, privacy rights, or other proprietary rights of any third party;
6. Contains malware, viruses, or any other harmful or malicious code, links, or scripts;
7. Relates to illegal gambling, controlled substances, unlicensed financial products, or other regulated products or services offered in violation of applicable law;
8. Is intended to manipulate search engine results through deceptive practices, including cloaking, hidden text, doorway pages, or other techniques that violate published search engine guidelines;
9. Constitutes unsolicited bulk or commercial content (spam).

Sensitive Niches

Content in sensitive niches — currently gambling, adult, cryptocurrency, CBD, and pharmaceutical topics — may only be placed on Listings whose Publisher has expressly opted in to that niche, and may carry a higher price set by the Publisher, shown before you order. Placing sensitive-niche content is permitted only where lawful in the relevant jurisdictions; responsibility for legal compliance of the Content rests with the parties to the Order as set out in Section 15 (Intellectual Property and Content License) and Section 21 (Indemnification).

Prohibited Conduct

You may not: (a) access, scrape, crawl, or copy the Service or its data by automated means, except search-engine crawling that our robots.txt file allows; (b) circumvent, probe, or test rate limits, access controls, or other security measures; (c) attempt to identify the website or Publisher behind an anonymized public catalogue entry, or a User behind anonymized referral or Affiliate data; (d) use the free tools in a way that burdens the Service or third-party websites; or (e) interfere with or disrupt the Service.

Enforcement

Either party to an Order may report its content to the Platform, triggering the moderation review described in Section 8. Serpverse reserves the right to remove or demand takedown of any Content, cancel any Order Item that has not reached a final state — applying the cancellation fee for its stage where the violation is the Buyer's own — refund a completed one under Section 13 (Platform Disputes), or take account enforcement action for violations of these guidelines, without prior notice. We may also reject, suspend, or hide Listings, and edit Listing information, as described in Section 7 (Publisher Terms). Repeated or egregious violations will result in permanent account termination. Publishers retain independent editorial discretion to decline Content that does not meet their website's standards, regardless of whether it violates these guidelines.

15. Intellectual Property and Content License

Platform Intellectual Property

The Serpverse Platform, including its design, user interface, logos, trademarks, software, and documentation, is the exclusive property of Serpverse and is protected by intellectual property laws. You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works based on any part of the Service, nor reverse engineer or attempt to extract its source code, except as expressly permitted by applicable law.

User Content Ownership and Licenses

Content submitted by a Buyer for publication remains the intellectual property of the Buyer, unless otherwise agreed in writing between the Buyer and Publisher. By submitting Content through the Platform, the Buyer grants the Publisher a non-exclusive license to host, display, and maintain the Content on the Publisher's website for the duration required to fulfill the Order and honor the Placement Guarantee. Content written by a Publisher in fulfillment of an article Order is licensed or assigned to the fulfillment of that Order; the published Placement must remain live per the Placement Guarantee. Publishers may not repurpose, resell, sublicense, or redistribute Content from an Order for any purpose outside the scope of the original Order.

By submitting any Content to the Platform (including messages, reviews, and support requests), you grant Serpverse a non-exclusive, worldwide, royalty-free license to use, store, reproduce, and display such Content solely for the purpose of operating, maintaining, and improving the Service. For Listings, this license includes the right to edit and reformat Listing information as described in Section 7 (Publisher Terms), and to share it with our service providers for that purpose. Where your Listing uses information your website publishes about itself, such as its description or icon, you grant us the same license to that information.

If you provide feedback or suggestions about the Service, Serpverse may use them without restriction or obligation to you.

16. Copyright Complaints

If you believe that Content available through the Service infringes your intellectual property rights, you may submit a notice via our contact form or by email to our support address, containing:

1. Identification of the copyrighted work or intellectual property claimed to be infringed;
2. Identification of the allegedly infringing material, including its location on the Platform or the published URL;
3. Your contact information (name, address, telephone number, and email address);
4. A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law;
5. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf; and
6. Your physical or electronic signature.

Upon receipt of a valid notice, Serpverse will investigate and take appropriate action, which may include placing affected Order Items under moderation review, removing or demanding takedown of the allegedly infringing Content, and notifying the User who posted it. Users who receive a takedown notice may submit a counter-notification if they believe the Content was removed in error. Serpverse maintains a policy of terminating the accounts of repeat infringers.

17. Communications and Messaging

The Service includes an in-platform messaging system tied to individual Order conversations, supporting text messages, content submissions, revision requests, status updates, and published URL submissions. Messaging on an Order remains available until the Order Item reaches a final state (including while it is in dispute or under moderation review) and then closes.

You agree not to use the messaging system or any other feature of the Service to: (a) harass, threaten, or abuse other Users; (b) distribute spam or unsolicited commercial content; (c) solicit, facilitate, or conduct transactions outside the Platform in order to circumvent the Service Fee or other Platform rules; (d) share illegal, harmful, or infringing content; or (e) collect personal information from other Users for unauthorized purposes.

Order conversations and Order activity are visible to Platform administrators, who may also post in them, and Serpverse may access and review message content for the purposes of enforcing these Terms, investigating reports, resolving disputes, and ensuring Platform safety, as described in our Privacy Policy. The Platform also maintains internal records of significant account and Order actions for security and audit purposes.

The Platform communicates with you through in-app notifications and email. In-app notifications are always shown. You can control which notification types also send you email through your notification preferences, but some emails can't be switched off, including alerts about changes to your payout details and certain notices about Order deadlines, cancellations, and refunds. We may also email you legal notices, including notices of changes to these Terms, whatever your preferences. You consent to receiving communications from us electronically, and agree that electronic communications satisfy any legal requirement that such communications be in writing.

18. Third-Party Services

The Service depends on third-party providers, including Stripe (payments and bank payouts), PayPal (PayPal withdrawals and Affiliate payouts), Payoneer and Wise (Affiliate payouts), the sign-in providers you choose (currently Google and Microsoft), Google Search Console (if you use it to verify a Listing), our site-metrics providers (currently Ahrefs and DataForSEO), an automated language-model provider used to maintain Listing guidelines (currently DeepSeek), and our email delivery provider. Your use of those services is subject to their own terms and privacy policies, and Serpverse is not responsible for their acts, omissions, or availability.

Publisher websites are independent third-party websites, and Content placed through the Service may link to further third-party websites. Serpverse does not control and is not responsible for the content, policies, or practices of any third-party website, including Publisher websites.

19. Disclaimers and Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SERPVERSE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, SERPVERSE DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE, RELIABLE, OR MEET YOUR EXPECTATIONS; (C) ANY ERRORS IN THE SERVICE WILL BE CORRECTED; OR (D) THE SERVICE WILL BE COMPATIBLE WITH ANY PARTICULAR HARDWARE OR SOFTWARE CONFIGURATION.

SERPVERSE MAKES NO GUARANTEES REGARDING SEARCH ENGINE OPTIMIZATION OUTCOMES. THE PLATFORM DOES NOT GUARANTEE ANY SPECIFIC SEARCH ENGINE RANKINGS, ORGANIC TRAFFIC INCREASES, DOMAIN AUTHORITY OR DOMAIN RATING IMPROVEMENTS, BACKLINK VALUE, OR ANY OTHER SEO METRIC AS A RESULT OF CONTENT PLACEMENTS MADE THROUGH THE SERVICE. SEARCH ENGINE ALGORITHMS ARE CONTROLLED BY THIRD PARTIES AND ARE SUBJECT TO CHANGE WITHOUT NOTICE. YOU ACKNOWLEDGE AND AGREE THAT SEO RESULTS ARE INHERENTLY UNCERTAIN AND THAT YOU ASSUME ALL RISK ASSOCIATED WITH SEO OUTCOMES, INCLUDING THE POSSIBILITY OF SEARCH ENGINE PENALTIES. FOR CLARITY, AN INDEXING GUARANTEE OFFERED BY A PUBLISHER UNDER SECTION 7 IS A COMMITMENT BY THAT PUBLISHER — BACKED BY THE REMEDIES IN SECTION 13 — AND NOT A WARRANTY BY SERPVERSE OF ANY SEO OUTCOME.

Serpverse does not endorse or guarantee any Publisher, website, Buyer, or Affiliate. While the Platform reviews Listings, checks domain ownership, and displays site metrics obtained from third parties, such review, checks, and metrics are provided for marketplace quality purposes, do not constitute a guarantee or endorsement, and do not shift responsibility for the underlying transaction from the parties to it. Site metrics are estimates and may be inaccurate or out of date. Free tools, such as the backlink checker, are provided as is, and their results may be incomplete or inaccurate.

Some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you. In such jurisdictions, implied warranties are excluded or limited to the maximum extent permitted by applicable law.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERPVERSE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CORPORATE AFFILIATES, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF SERPVERSE TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE TOTAL AMOUNT OF FEES YOU HAVE ACTUALLY PAID TO SERPVERSE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY THAT CANNOT BE LAWFULLY EXCLUDED OR LIMITED.

21. Indemnification

You agree to indemnify, defend, and hold harmless Serpverse, its officers, directors, employees, agents, corporate affiliates, successors, and assigns from and against all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

1. Your access to or use of the Service;
2. Your violation or alleged violation of these Terms;
3. Your violation of any third-party right, including any intellectual property, privacy, or proprietary right;
4. Any Content you submit, post, publish, or transmit through the Service, including Content published on your website;
5. Your violation of any applicable law, rule, or regulation; and
6. Any dispute between you and another User of the Service.

This indemnification obligation survives the termination or expiration of these Terms and your use of the Service. Serpverse reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with our defense.

22. Governing Law and Dispute Resolution

Disputes Between Users

Disputes between Buyers and Publishers regarding Orders are handled in the first instance through the Platform dispute process described in Section 13 (Platform Disputes). Both parties agree to participate in good faith in that process before pursuing external legal action against each other in relation to an Order.

Disputes with Serpverse

If you have a dispute with Serpverse, please first contact us via our contact form so that we can attempt in good faith to resolve it informally — most issues can be resolved through the Platform's support and dispute processes described in Section 13 (Platform Disputes).

Governing Law: These Terms, and any dispute arising out of or relating to these Terms or the Service, are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions.

Jurisdiction: Any legal dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer, this does not deprive you of any right you have under applicable law to bring proceedings in the courts of your place of residence.

Nothing in this Section limits any non-waivable statutory rights available to you as a consumer in your jurisdiction.

23. Suspension and Termination

Termination by You

You may terminate your account at any time by contacting us via our contact form or by email to our support address. Account termination does not relieve you of obligations incurred prior to termination, including active Orders, outstanding payments, content publication commitments, Placement Guarantees on completed Placements, and any negative balance. Funds held in Escrow for active Orders are processed according to the terms of those Orders before account closure is finalized. Publisher earnings that have cleared the Hold Period can be withdrawn through the standard withdrawal process, and eligible Buyer deposits can be returned under Section 9 (Cancellations and Refunds). If you are an Affiliate, the Affiliate Agreement explains what happens to your participation and any commission.

Suspension and Ban by Serpverse

Serpverse may suspend or ban your account at any time, with or without prior notice, where we reasonably believe it is warranted. Grounds include, but are not limited to:

1. Violation of these Terms or any applicable Platform policies;
2. Fraudulent, deceptive, abusive, or illegal behavior;
3. Providing false, misleading, or materially inaccurate information in your profile or Listings;
4. Manipulating reviews, metrics, Publisher share links, the Affiliate Program, or other marketplace systems;
5. Attempting to circumvent Platform fees by soliciting or conducting transactions outside the Platform;
6. Repeated failure to fulfill accepted Orders or meet Order deadlines;
7. Operating multiple accounts in violation of Section 5;
8. Chargeback abuse under Section 12;
9. Breaching the Affiliate Agreement; or
10. Any activity that poses a risk to the security, integrity, or reputation of the Platform or its Users.

Suspension limits your account: you can sign in, view your account, balances, and Orders, and receive communications, and you can complete work already in progress — for example, submitting content, messaging on open Orders, cancelling or disputing Order Items, reporting content, declining incoming Orders, using support, requesting the return of eligible deposited funds under Section 9, and accepting updated Terms. While suspended, you cannot deposit or withdraw funds, place or accept Orders, add or change Listings, change your profile or payout details, switch roles, or join the Affiliate Program; and if you are an Affiliate, your Affiliate link and code stop crediting new Users, and no commission is recorded, released, or paid, until your account is reinstated, as described in the Affiliate Agreement. A ban ends your access to the Service entirely: you can no longer sign in. We send you a notification when your account is suspended or banned, including by email unless you have turned those emails off. If you believe an enforcement action is mistaken, contact us via our contact form; return of eligible funds on a banned account is handled by our support team in accordance with these Terms and applicable law.

Effect of Termination

Upon termination, your right to access and use the Service ceases. We may retain your account data as required by applicable law or for legitimate business purposes including fraud prevention, financial record-keeping, audit compliance, and enforcement of these Terms, as described in our Privacy Policy.

The following Sections survive termination: Section 1 (Definitions), Section 10 (Payments, Fees, and Escrow — for outstanding obligations), Section 12 (Chargebacks), Section 15 (Intellectual Property and Content License), Section 19 (Disclaimers and Warranties), Section 20 (Limitation of Liability), Section 21 (Indemnification), Section 22 (Governing Law and Dispute Resolution), and Section 25 (General Provisions), together with the provisions of the Affiliate Agreement that survive under its own terms.

24. Changes to These Terms

Serpverse may modify or replace these Terms at any time. These Terms are versioned, and the current version and its effective date are shown at the top of this page. If a revision is material, we will provide at least thirty (30) days' notice prior to the new terms taking effect where practicable, by posting the updated Terms on this page and notifying you via email or through the Platform. What constitutes a material change will be determined at our reasonable discretion.

When a materially updated version takes effect, you will be required to review and affirmatively accept it before continuing to use the protected areas of the Service. If you do not agree with the updated Terms, you must discontinue use of the Service and may terminate your account in accordance with Section 23 (Suspension and Termination). The Affiliate Agreement is versioned separately, and its own terms describe how changes to it are made.

25. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, any other policies referenced herein, and — if you are an Affiliate — the Affiliate Agreement, constitute the entire agreement between you and Serpverse regarding your use of the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written. If you are an Affiliate, the Affiliate Agreement prevails over these Terms on matters concerning your participation in the Affiliate Program.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions.

Waiver

The failure of Serpverse to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver shall be effective only if in writing and signed by an authorized representative of Serpverse.

Assignment

You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Serpverse. Serpverse may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of its assets. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their respective successors and assigns.

Relationship of the Parties

Buyers and Publishers transact with each other as independent parties, and Affiliates take part in the Affiliate Program as independent contractors. Nothing in these Terms creates an employment, agency, partnership, joint venture, or fiduciary relationship between you and Serpverse or between you and any other User. There are no third-party beneficiaries to these Terms.

Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, epidemics, strikes, power failures, internet outages, or failures of third-party service providers.

Notices

Serpverse may provide notices to you by email to your registered account address, by in-application notification, or by posting on the Service. Notices sent by email are deemed received on the date the email is sent. You may send notices to Serpverse via our contact form or by email to our support address.

Headings

Section headings are for convenience only and have no legal or contractual effect.

Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

Serpverse

Contact form: serpverse.io/contact

Email: our support address

Website: serpverse.io(opens in new tab)

We aim to respond to all inquiries within two (2) business days.