Policies
Publisher rules, content standards, and dispute resolution process.
Publisher Rules: Requirements for Listing and Fulfilling Orders
Complete reference of Serpverse publisher rules covering listing standards, order fulfillment, content quality, link handling, payments, and enforcement.
Communication Policy: Messaging Rules and Expectations
Serpverse communication policy covering on-platform messaging rules, professional conduct standards, prohibited behavior, and enforcement for all users.
Website Guidelines: Quality Standards for Publisher Listings
Understand the website quality standards every publisher listing must meet, including the strict no link farm policy and content requirements.
Platform Fees Explained: What Buyers and Publishers Pay
Transparent breakdown of Serpverse fees including the 15% buyer service fee, zero publisher commissions, no subscriptions, and how fees display during checkout.
Dispute Resolution Process: Filing and Outcomes
Guide to the Serpverse dispute resolution process: how to file a dispute, what evidence to provide, possible outcomes, and timelines.
Account Status Guide: Active, Suspended, and Banned
What each Serpverse account status means, what triggers suspension or a ban, which actions are restricted, and how to appeal.
Refund Policy: When and How Buyers Get Refunded
The complete Serpverse refund policy for buyers: which scenarios qualify, what does not, where refunds go, and expected timelines.
Still have questions?
Can't find what you're looking for? Our support team is here to help.