Policies

Publisher rules, content standards, and dispute resolution process.

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12 articles
Policies
6 min read

Disputing a Completed Order: When Placements Break

What to do when a publisher removes or alters your link after completion: how post-completion disputes work, the refund, and how to open one.

Policies
7 min read

Display Names and Privacy: What Others Can See

Understand display name privacy on Serpverse — exactly what buyers and publishers see about each other, what stays private, and how to set yours.

Policies
10 min read

Restricted and Prohibited Content Policy

Serpverse restricted content policy covering gambling, adult, crypto, pharmaceutical, and other categories. How publishers set restrictions and buyers comply.

Policies
7 min read

Chargebacks Explained: What Happens When Payments Are Disputed

Understand how chargebacks work on Serpverse, their impact on buyer and publisher balances, the 14-day hold connection, and resolution outcomes.

Policies
9 min read

Refund Policy: When and How Buyers Get Refunded

The complete Serpverse refund policy for buyers: which scenarios qualify, what does not, where refunds go, and expected timelines.

Policies
9 min read

Account Status Guide: Active, Suspended, and Banned

What each Serpverse account status means, what triggers suspension or a ban, which actions are restricted, and how to appeal.

Policies
10 min read

Dispute Resolution Process: Filing and Outcomes

How Serpverse disputes work: who can open one, when, the possible outcomes for in-progress and completed orders, and how admin resolution works.

Policies
7 min read

Platform Fees Explained: What Buyers and Publishers Pay

Transparent breakdown of Serpverse fees — the 15% buyer service fee, capped at $200 per listing, zero publisher commissions, and no subscriptions.

Policies
9 min read

Website Guidelines: Quality Standards for Publisher Listings

Understand the website quality standards every publisher listing must meet, including the strict no link farm policy and content requirements.

Policies
10 min read

Communication Policy: Messaging Rules and Expectations

Serpverse communication policy covering on-platform messaging rules, professional conduct standards, prohibited behavior, and enforcement for all users.

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Policies — Knowledge Base | Serpverse