Policies
Publisher rules, content standards, and dispute resolution process.
Orders Under Review and How to Report Content
What it means when a Serpverse order is paused under review, how either party reports content, what happens to your deadlines and earnings, and how it ends.
Disputing a Completed Order: When Placements Break
What to do when a publisher removes or alters your link after completion: how post-completion disputes work, the refund, and how to open one.
Display Names and Privacy: What Others Can See
Understand display name privacy on Serpverse — exactly what buyers and publishers see about each other, what stays private, and how to set yours.
Restricted and Prohibited Content Policy
Serpverse restricted content policy covering gambling, adult, crypto, pharmaceutical, and other categories. How publishers set restrictions and buyers comply.
Chargebacks Explained: What Happens When Payments Are Disputed
Understand how chargebacks work on Serpverse, their impact on buyer and publisher balances, the 14-day hold connection, and resolution outcomes.
Refund Policy: When and How Buyers Get Refunded
The complete Serpverse refund policy for buyers: which scenarios qualify, what does not, where refunds go, and expected timelines.
Account Status Guide: Active, Suspended, and Banned
What each Serpverse account status means, what triggers suspension or a ban, which actions are restricted, and how to appeal.
Dispute Resolution Process: Filing and Outcomes
How Serpverse disputes work: who can open one, when, the possible outcomes for in-progress and completed orders, and how admin resolution works.
Platform Fees Explained: What Buyers and Publishers Pay
Transparent breakdown of Serpverse fees — the 15% buyer service fee, capped at $200 per listing, zero publisher commissions, and no subscriptions.
Website Guidelines: Quality Standards for Publisher Listings
Understand the website quality standards every publisher listing must meet, including the strict no link farm policy and content requirements.
Communication Policy: Messaging Rules and Expectations
Serpverse communication policy covering on-platform messaging rules, professional conduct standards, prohibited behavior, and enforcement for all users.
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