Knowledge base category
Policies.
Publisher rules, content standards, and dispute resolution process.
All articles
- Policies6 min read
Disputing a Completed Order: When Placements Break
What to do when a publisher removes or alters your link after completion: how post-completion disputes work, the refund, and how to open one.
Updated - Policies7 min read
Display Names and Privacy: What Others Can See
Understand display name privacy on Serpverse — exactly what buyers and publishers see about each other, what stays private, and how to set yours.
Published - Policies10 min read
Restricted and Prohibited Content Policy
Serpverse restricted content policy covering gambling, adult, crypto, pharmaceutical, and other categories. How publishers set restrictions and buyers comply.
Updated - Policies8 min read
Chargebacks Explained: What Happens When Payments Are Disputed
Understand how chargebacks work on Serpverse, their impact on buyer and publisher balances, the 14-day hold connection, and resolution outcomes.
Updated - Policies10 min read
Refund Policy: When and How Buyers Get Refunded
The complete Serpverse refund policy for buyers: which scenarios qualify, what does not, where refunds go, and expected timelines.
Updated - Policies9 min read
Account Status Guide: Active, Suspended, and Banned
What each Serpverse account status means, what triggers suspension or a ban, which actions are restricted, and how to appeal.
Updated - Policies10 min read
Dispute Resolution Process: Filing and Outcomes
How Serpverse disputes work: who can open one, when, the possible outcomes for in-progress and completed orders, and how admin resolution works.
Updated - Policies9 min read
Platform Fees Explained: What Buyers and Publishers Pay
How Serpverse's service fee works: $5 plus 18% of the listing price, 8% above $1,000, paid by buyers on top. Publishers keep 100% of their price.
Updated - Policies9 min read
Website Guidelines: Quality Standards for Publisher Listings
Understand the website quality standards every publisher listing must meet, including the strict no link farm policy and content requirements.
Updated - Policies10 min read
Communication Policy: Messaging Rules and Expectations
Serpverse communication policy covering on-platform messaging rules, professional conduct standards, prohibited behavior, and enforcement for all users.
Updated
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